Faqs

HELLO!

We`re Winston Wilds

If it does not exist, make it.

Our Journey started over 14 years ago, and what a journey it has been, let me tell you my favourite moments. I had long used wild bird food and been passionate about wildlife but on a crisp Autumn day whilst going to top up my fat ball feeder, i noticed the birds had scarcely taken a few pecks of the treats and to my horror the fat balls had gone mouldy. It was not the first time this had happened but in the past i kept saying to myself, what else can i feed my feathered friends, every fat ball available seemed to be the same displeasing quality and it was on this day it set me wondering, is there a great fat ball available that the birds will love.

Later that night i started to do some research and over the next few months trialing different brands i was left disappointed and discovered that fat balls had long been bulked out with cheap ingredients and made ever harder to ensure safe transit but not easy feeding for our feathered friends.

Appalled at the quality that was on offer i set to work to make food wild birds would love, devour and flourish on. I started experimenting in my kitchen wit the best ingredients available, no bulking ingredients, no hardeners, just 100% natural ingredients. Our suet treats are made very much the same today but our kitchen is a little bigger!

Over the next 14 years we have developed the very first recipe with a little help from our feathered friends, having trialed over 200+ recipes.

Our strong belief that bird food should be bountiful, generous, and of the highest quality to ensure our wild birds don't just survive but thrive is today applied to our full range of truly unique, delectable seed mixes and suet pellets that we are proud to say are made by us here in County Durham.

We hope you love our finest wild bird food range as much as we are making it.

Here at Winston Wilds we`re on a mission to change the way wild bird food is made. We believe wild birds deserve the finest quality food, 100% natural, full of goodness and irresistible. We make our suet treats by hand, our unique seed mixes in small batches, ensuring the last batch is as good as the first. We`re proud to say all our wild bird food is made in Great Britain, County Durham by our small family.

It all started over 14 years ago but our mission remains the same.

Feeding wild birds brings joy and colour into our lives. Great quality food helps our feathered friends survive and thrive and helps you to attract a greater variety of wild birds. Discover Winston Wilds finest wild bird food range today and see the difference.

We are striving everyday to invent, perfect and lovingly craft the best possible wild bird food to ensure we leave the earth in a better way than we found it.

Join our family on the journey.

When it comes to feeding our feathered friends, not all bird food is created equal. At the heart of our unique wild bird food lies a commitment to quality, innovation, and a deep respect for nature. Crafted in County Durham, Great Britain, our specially formulated treats have been the result of over 14 years of dedicated research and development. Let’s explore what sets our bird food apart and why it’s a must-have for any bird lover.

A Family Business Rooted in Passion

At the foundation of our unique wild bird food is a family business that truly cares. Our journey began with a passion for wildlife and a desire to provide the best nutrition for wild birds. This commitment is reflected in every batch we produce. We understand that feeding birds goes beyond mere sustenance; it's about creating a nurturing environment where they can thrive. Our family-oriented approach ensures that each product is made with love and attention to detail, which resonates through every soft, doughy treat.

14 Years of Development Inspired by Nature

The process of creating our wild bird food has been extensive and thorough. After 14 years of development, we have fine-tuned our recipes to ensure that they are not only nutritious but also irresistibly tasty to wild birds. Each ingredient has been carefully selected, considering its nutritional value and how well birds respond to it. We draw inspiration from nature—the very essence of what birds eat in their natural habitats. This lengthy period of research has allowed us to develop a product that meets the unique dietary needs of different bird species while encouraging them to visit your garden time and again.

Soft Doughy Treats Bursting with Global Ingredients

What truly makes our wild bird food stand out is its innovative texture and composition. Unlike traditional seed mixes, our soft doughy treats offer a delightful change. These treats are bursting with high-quality ingredients sourced from around the world, ensuring that birds receive a balanced diet filled with essential nutrients. From protein-rich seeds to nutritious fruits and grains, every element is designed to entice birds and provide them with the energy they need for their busy lives.

Our treats not only appeal to birds’ taste buds but also provide a robust blend of vitamins and minerals. The soft, pliable texture makes it easy for birds to consume, reducing waste and promoting better health. As part of our testing, we have closely monitored wild bird feeding patterns, adjusting our formulations based on their preferences. This feedback from nature itself has guided our development process, ensuring that what we offer is both effective and enjoyable.

Thoroughly Tested by Nature

One of the key aspects of our wild bird food’s uniqueness is the rigorous testing it undergoes. Our products have been thoroughly evaluated in real-life settings, with birds flocking to our offerings, confirming that they indeed love our food. This field-testing is crucial; it provides insights into how birds interact with our treats, allowing us to continuously improve our recipes.

By observing their feeding habits, we learn which blends are most popular and how we can enhance our offerings further. This symbiotic relationship between our business and the wild birds is a cornerstone of our philosophy. We’re dedicated to providing food that not only supports healthy populations but also fosters a connection between people and nature.

Conclusion

In a world where many products claim to be “the best,” our wild bird food holds true to its promise of uniqueness. With roots in a family business, extensive research inspired by nature, soft treats bursting with global ingredients, and rigorous testing, we have created something truly special. Whether you’re an avid birdwatcher or simply enjoy the occasional visit from local wildlife, choosing our wild bird food means opting for quality, care, and a genuine love for nature. So, fill your feeders, sit back, and enjoy the beautiful sights and sounds of nature that our unique bird food brings to your garden!

Everyone of our suet treats are handmade here in County Durham by our small team of crafters.

100% Proudly made in Great Britain, County Durham.

Here at Winston Wilds we accept a vast array of different payment methods, please see below a list of the methods we accept.

1. Shopify Payments

• Shopify Payments

Supports the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay (for faster checkout for returning customers)
• Shopify Pay (also for quicker checkout)

2. PayPal

• PayPal is a widely accepted payment method in the UK.
• You can pay using your PayPal account or via PayPal Credit for installment payments.

Cards Accepted by PayPal UK:

1. Visa (Debit and Credit cards)
2. MasterCard (Debit and Credit cards)
3. American Express (Credit card)
4. Discover (Credit card)
5. Maestro (Debit card) — available for UK users
6. Visa Electron (Debit card)

How PayPal Works:

• PayPal Account: When customers make a purchase and choose PayPal as their payment method, they can log into their PayPal account and pay with their linked cards, or they can choose to pay directly through PayPal using a credit or debit card, even if they don't have a PayPal account (via PayPal's guest checkout).
• Guest Checkout: For customers who don't have a PayPal account or don't want to log in, PayPal allows them to pay as a guest using their debit or credit card. This is available for most UK-based merchants who offer PayPal.

Additional PayPal Payment Options in the UK:

• PayPal Credit: This allows customers to make purchases and pay later, or over time, using a credit line provided by PayPal (subject to credit approval).
• PayPal Pay Later: In some regions (including the UK), PayPal may offer installment options, similar to Buy Now, Pay Later services like Klarna, depending on the merchant's setup.

3. Apple Pay & Google Pay

• These methods are integrated with Shopify Payments, allowing for quick and secure payments via mobile or web-based wallets.

Summary of Main Options:

• Shopify Payments (the most recommended option)
• PayPal
• Square
• Apple Pay / Google Pay
• Manual Payment Methods Cash on delivery/ Collection from Winston Wilds, Unit 4 All Saints Industrial Estate, Shildon, DL4 2RD.

Shop Pay/ / Shopify Payments is a fast checkout solution designed to speed up the purchasing process for customers shopping at Winston Wilds. It’s a feature that allows customers to save their payment and shipping information securely and then use that saved data to make faster, one-click purchases upon returning to Winston Wilds online store.

Shopify Payments is designed with high-level security to protect both merchants and customers during online transactions. It is built to comply with industry standards and best practices for e-commerce payment processing. Here’s an overview of the key security features that make Shopify Payments a secure option for both merchants and customers:

1. PCI DSS Compliance (Payment Card Industry Data Security Standard)

• Shopify Payments is fully PCI DSS compliant, which means it adheres to the security standards required for handling credit card information.
• PCI DSS is a set of security standards designed to ensure that cardholder data is stored, processed, and transmitted securely. Compliance is mandatory for any business that handles credit card transactions.

Key PCI DSS Requirements Shopify Payments Meets:

• Encryption of sensitive data.
• Secure networks for processing payments.
• Strong access control measures.
• Regular testing and monitoring of security systems.

2. SSL Encryption

• Shopify Payments uses SSL (Secure Socket Layer) encryption for secure communication between customers’ web browsers and the Shopify platform.
• This encryption ensures that all data exchanged, such as credit card details, personal information, and payment data, is transmitted securely over the internet.
• Every Shopify store that uses Shopify Payments has SSL certificates by default, meaning the website URL begins with https:// to indicate a secure connection.

3. Tokenization

• Shopify Payments employs tokenization to store sensitive payment information securely. Tokenization replaces sensitive card details (like the credit card number) with a unique token that can’t be used for any other transaction.
• This reduces the risk of data breaches and fraud, as merchants never directly handle or store sensitive customer payment details.

4. Fraud Prevention Tools

• Shopify Payments includes built-in fraud detection tools that help merchants identify and prevent fraudulent transactions.
• Features include:
• Manual review options: Merchants can review flagged transactions manually to prevent fraud.

5. 2FA (Two-Factor Authentication)

• Two-factor authentication (2FA) is available for Shopify Admin accounts, adding an extra layer of security when logging into the merchant's account.
• With 2FA, merchants must enter a code sent to their phone or email in addition to their password, making it more difficult for unauthorized users to gain access to the account.

6. Secure Payment Gateways

• Shopify Payments integrates with several trusted payment methods (credit/debit cards, Apple Pay, Google Pay, Shop Pay, etc.), all of which are processed using secure gateways.
• Payments made via Apple Pay, Google Pay, and Shop Pay are also highly secure, as they use tokenization and biometric authentication (e.g., Face ID, Touch ID) to further secure transactions.

7. Automatic Updates and Monitoring

• Shopify continuously monitors and updates the platform's security to ensure it remains compliant with industry standards and adapts to new security threats.
• Shopify has 24/7 monitoring of its infrastructure to identify and mitigate potential vulnerabilities before they can be exploited.

8. Data Storage & Encryption

• Shopify Payments does not store full payment card information (such as the full card number or CVV) on Shopify’s servers. Only a tokenized version of the transaction is stored.
• Shopify uses industry-standard encryption techniques to protect sensitive data both in transit and at rest, so even if there were a breach, the data would be rendered useless to unauthorized parties.

9. Secure Refund and Chargeback Processes

• Shopify Payments has secure mechanisms in place for processing refunds and handling chargebacks in the event of disputes.
• Chargeback prevention tools: Shopify Payments helps merchants manage chargebacks by providing them with the necessary tools and information to contest fraudulent chargebacks.

10. Customer Data Privacy and GDPR Compliance

• Shopify Payments is compliant with privacy laws like the General Data Protection Regulation (GDPR), which is important for stores operating in the EU or dealing with EU customers.
• Customer data is processed in compliance with data protection laws, and customers’ personal information is not shared without their consent.
• Shopify gives customers control over their data, and they can request that their information be deleted if desired, in accordance with GDPR guidelines.

Summary of Shopify Payments Security Features:

• PCI DSS compliance for secure credit card transactions.
• SSL encryption for secure data transmission.
• Tokenization for protecting sensitive payment information.
• Built-in fraud prevention tools and automated risk analysis.
• Two-factor authentication (2FA) for additional account protection.
• Secure payment gateways and integration with trusted payment methods like Apple Pay and Google Pay.
• 24/7 monitoring and continuous security updates.
• GDPR compliance and data protection for customer privacy.

Conclusion:

Shopify Payments provides robust security features to ensure that both merchants and customers are protected during transactions. With PCI DSS compliance, SSL encryption, tokenization, fraud prevention tools, and other security measures, Shopify Payments is designed to offer a safe and secure payment processing environment. This makes it one of the most secure payment options for Shopify merchants.

PayPal is considered a safe and secure method for online payments, thanks to a variety of features designed to protect users. Here are some key aspects of PayPal's safety:

1. Encryption and Security Protocols

• SSL Encryption: PayPal uses Secure Socket Layer (SSL) encryption, which ensures that all transactions between you and PayPal are encrypted and secure from hackers.
• 2FA (Two-Factor Authentication): PayPal offers two-factor authentication (2FA), which adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone, in addition to your password.

2. Buyer and Seller Protection

• Buyer Protection: PayPal offers protection for buyers in case of fraudulent transactions, items that don’t arrive, or items that don’t match the description. You can file a dispute if there’s a problem with a transaction, and PayPal may refund the purchase if the case is found in your favor.
• Seller Protection: Similarly, PayPal provides protection for sellers against unauthorized payments or claims of item non-receipt, as long as certain requirements are met (like shipping to a verified address).

3. Fraud Monitoring

• PayPal has built-in fraud detection systems that continuously monitor transactions for suspicious activity. If anything unusual is detected, PayPal will flag the transaction and may temporarily freeze the account until the issue is resolved.

4. Privacy Protection

• PayPal doesn’t share your financial details, such as credit card or bank account numbers, with the seller. When you make a payment, the seller only sees your PayPal email address and payment information, not your card or bank account details.

5. Dispute Resolution

• In case of disputes, PayPal offers an easy-to-use dispute resolution process. Both buyers and sellers can communicate through PayPal’s Resolution Center to resolve issues, and PayPal can step in to mediate if needed.

6. Phishing Risks

• Like any online service, PayPal users are at risk of phishing scams, where fraudulent emails or websites impersonate PayPal to steal login credentials. PayPal advises users to be cautious of unsolicited messages, and only log in through the official PayPal website or mobile app.

7. Account Security Tips

• Using strong, unique passwords and enabling 2FA are recommended to protect your account.
• Regularly monitoring your PayPal account for unauthorized activity can help you catch any issues early.

Square Payments is a payment processing system developed by Square, Inc., a company known for providing a suite of tools for businesses to accept and manage payments. Square Payments allows businesses to accept payments both in-person (through physical devices) and online (through integrated e-commerce solutions).

Payment Methods: Square accepts a wide range of payment methods, such as:

Credit and debit cards (Visa, MasterCard, American Express, Discover)

Contactless payments (Apple Pay, Google Pay

Chip and magnetic stripe cards

Gift cards (if the business offers Square Gift Cards)

Online Payments

Security and Fraud Prevention

Encryption: Square employs strong encryption to protect customer payment data during transactions.

Fraud Prevention: Square has advanced fraud detection technology to help identify and prevent fraudulent transactions. The system monitors activity for suspicious behavior and takes steps to protect businesses and their customers.

PCI Compliance: Square is PCI-DSS compliant, which means it adheres to industry standards for protecting credit card information.

Customer and Merchant Support

Customer Protection: Square provides protection for customers against fraudulent transactions. If an issue arises, customers can work with Square or the merchant to resolve disputes or request refunds.

Summary

Square Payments is a user-friendly and secure payment processing solution for businesses of all sizes, enabling them to accept payments in person and online. For customers, Square ensures fast, secure transactions without requiring any special action beyond paying with your preferred method (credit/debit card, mobile wallet, etc.).

The perfect way to enjoy brewing tea on low hanging fruit to identify. Duis autem vel eum iriure dolor in hendrerit vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis. For me, the most important part of improving at photography has been sharing it. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

We use DPD for our deliveries. Orders are dispatched on a next day service with a 1 hour delivery slot being provided by DPD to your email/ mobile.

We endeavor to dispatch orders within 24-48 hours of orders being received depending upon stock levels and products ordered. We use a next day service provided by DPD. For example, orders placed on a Monday before 11am will be delivered the next day.

If you have provided an email address or mobile number during checkout DPD will provide you with full tracking details and updates throughout transit and offer a 1 hour delivery slot.

Please provide delivery instruction during checkout for us to apply to the parcel e.g. leave in safe place.

Yes DPD with provide you with full tracking details and updates throughout transit if you have provided an email address or mobile phone number during checkout.

You can contact us via phone, email or live chat to start the returns process. Please state your name, address, items to be returned and reasons why.

We will arrange for the parcel to be collected if the item is faulty but if you are returning the parcel if you have ordered the incorrect item we will require you to return the item at your own expense.

Refunds can take up to 7-10 days depending upon payment provider. We will confirm refund timeframe upon starting the process.

Order above £40.00 are FREE delivery, no weight limits, no limits on number of parcels.

Orders below the value of £39.99 will incur a small delivery charge of £4.99.

Order above £40.00 will be FREE delivery, no limits on weight or number of parcels.

Orders will be delivered within 2-3 working days from date of ordering.

We will endeavor to carefully pack your order into the least number of cardboard boxes to help the environment and lower waste produced. 100% of our cardboard is recycled and recyclable. To help with handling we do offer products that are split into x2 bags e.g. 28kg deluxe will be delivered in x2 14kg bags, please look out for these items to enable ease of handling upon delivery.